Continuous Service Improvement Consultant at IBM/Sara Lee. Currently working on Incident Resolution and Bakery Application Incident Management for all Mobile Sales and Manufacturing/Distribution applications. • Provided Application Service Transition Leadership and Support Process Training. • Responsible for Vendor Mobile Service (HW/SW) Coordination and Escalation. • Performed Problem Management analysis (Pareto Analysis) to identify improvement opportunities on mean-time-to-repair. • Performed Configuration Management on Mobile Architecture. • Reviewed and updated operations and support knowledge management and configuration tools, including break-fix cause categorization. • Performed Level-3 analysis on Incidents as needed (Mobile Sales, DEX, SBT, etc.).
Consulted with Charter Communications SPMO to assess 2012 Capital Projects (12/11 – 1/12) • Completed chartering process and requirements documentation and vendor selection for project to develop video-asset search tool for national distribution. • Completed charter process and requirements documentation for Charter Business sales automation and provisioning tool.
• Served as Executive Liaison for Bakery Portfolio Management (Budget impact of new initiatives, ETC, EAC) • Assessed IT and business process integration cost for acquisition of Butterkrust Baking (Sudbury, PA). • Assessed IT and business process integration cost for International Baking (Los Angeles, CA). • Planned and managed Project to replace hardware and application architecture for 4434 route operators. o This was a 2-year, $15M capital project and it was delivered on time. o We also implemented SAP XI and Websphere MQ interfaces to support mainframe-to-server data transfer. o Designed and implemented SAP to CommonStore link for storing images of 60,000 paper invoices per day, saving $200K per year in paper storage. o Wrote procurement requirements and managed the supply contracts for 5000 Motorola 9094 mobile computers • Managed Project to consolidate EDI translators for all Sara Lee divisions. • Managed the insourcing of all Sara Lee Value-Added-Network messaging contracts to an AS2 solution, which resulted in a $250K annual savings in EDI services. • Managed the migration of all EDI partnerships to implement GTIN. • Managed the integration of Sara Lee International Baking to corporate systems. Terminated all vendor contracts to the subsidiary, which saved $1M annually in HW/SW maintenance and IT labor. • Designed Sara Lee IT Controls and Processes for SARBOX compliance, including SAP transport migration automation tool. • Developed support training, call flow and SLAs for field sales processes, which provided transition support without increasing support staffing.
• Served as Executive Liaison for total IT Portfolio Management (Budget impact of new initiatives, ETC, EAC). • Designed and staffed the SAP Training Center to support SAP MM, PC, AM, PM modules. • Managed and prioritized portfolio and resource schedule for all IT development projects. • Managed the Metz Bakery systems acquisition integration and hardware (AS400 to MVS, AIX and MS Net) migration, saving $3M annually in HW/SW maintenance and IT labor. • Managed web solution for product data publication and synchronization with Wal-Mart, which accelerated new product approval process. • Managed all master data control record and report changes for all internal sales organization changes, including Data Warehousing/Business Intelligence. • Implemented RFID solution for refrigerated and fresh bakery at warehouse and back office system, which made Sara Lee one of first 5% of Wal-Mart vendors to comply with their pilot. • Created and staffed the Ariba call-center for indirect purchasing automation, saving $500K in field labor.
MDiv
Concentration: Social Change, Ethics
Bachelor of Secondary Education
Concentration: English
cooking, music, piano, politics, religion,
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